Troubleshooting
Narrow down a problem and gather the information needed to resolve it.
You cannot sign in
Check that you are using the intended account and the normal sign-in page. Use the password-recovery flow if necessary. Do not share your password or a recovery link.
If a connection authorization returns you to an error, start the connection again from Settings instead of reusing an old callback URL.
A profile photo will not upload
| What you see | What to check |
|---|---|
| Unsupported file | Use JPEG, PNG, WebP or GIF. |
| File too large | Use a file no larger than 5 MB. |
| Could not prepare the upload | The preparation request failed. Retrying the same file repeatedly may not help. |
| Picture appears unchanged | Wait for completion, then refresh Settings and check the sidebar. |
Check the scope of the issue
Review the service-health guide when multiple features are unavailable. A successful health check does not rule out an account-specific problem.
For a failed write, check whether the result already exists before retrying. This is especially important for messages and workflows.
Report useful details
- The page and action that failed.
- The exact error message, with private information removed.
- The time and timezone when it happened.
- Your browser and device, plus whether the issue happens after refreshing.